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Returns and Exchanges
Viaflo offers complete in-house technical support, calibration and repair services for our products in Hudson, New Hampshire. We have also established service centers in Europe and Asia to support our global customer base. To identify your nearest service center please contact your local sales agent.
Return Policy:
We request that you speak with one of our Customer Support Specialists prior to the return of any product. We have found that many returns can be prevented with a brief conversation. If deemed necessary all return shipments must be accompanied by a Return Authorization number and a Decontamination Form. Our goal is to repair or calibrate products within 24 hours of receipt. This is a lofty goal that we strive to meet everyday. Products are prioritized on a first-in, first-out basis. Repaired products are returned using 2nd Day shipping unless you specify an alternative method.
Customer Satisfaction
Viaflo is proud of its products and stands behind them 100%. If you have any suggestions about how we might enhance our products, or if you have new product ideas that you would like to share, we are eager to work with you to make them a reality. If a Viaflo product is not what you expected, please call us and tell us what you did not like and we will take it back within thirty days of purchase. In any case, please follow the return and exchange procedures outlined on the adjoining page. We hope you enjoy your new Viaflo product!